We're Here to Help

Customer Support

Learn how to reach the Global Service center to open a support ticket by phone or email; or access Lunavi portals for billing, service, and monitoring.
We're Here to Help

Customer Support

Learn how to reach the Global Service center to open a support ticket by phone or email; or access Lunavi portals for billing, service, and monitoring.

Support for Lunavi Clients

If you are a current customer in need of support, please open a ticket by phone, e-mail, or the ticketing portal. You can expect a response in 15 minutes or less. Scroll down for remote support access.

866.995.3282 ext. 1
support@lunavi.com

Client Portal Access:

Customer Portal


Access your client profile, account information, device management, and more.

Log In
Ticketing System


Log in here to submit and access customer support tickets.

Log In
Secure Online Payment


If you need to make a one-time payment, you can do so through this page.

Pay Now
System Monitoring


Clients with monitoring services can access them through this area.

Log In
Customer Portal
Customer Portal
Ticketing System
Log In
Secure Online Payment
Pay Now
System Monitoring
Log In

Remote Support Access

Click the button below to allow a Lunavi Global Service Center staff member to access your computer remotely.

Mac users should download the Mac remote access applet by clicking here to download, then use the code given to you by Lunavi support to begin the session.