March 1, 2023
We return to our ongoing series introducing you to the great team that makes your IT infrastructure sing. This week, meet Andrew Long, Global Service Center Team Lead. As a GSC Lead, Andrew makes sure the front lines are ready to quickly respond to your support inquiries.
I work out of the Cheyenne headquarters. I grew up in central Colorado and moved to Denver after I graduated high school, and then to Cheyenne in 2007.
I try to support the local music community by going to shows at the local record store. Paramount Café makes some pretty good coffee, and Lyons Park is a good place to just wander aimlessly.
About 18 months, though I did some basic tech support at my previous job helping customers troubleshoot our “digital e-reader devices.”
Somewhere around the tail end of the Apple IIe computers life.
I really enjoy trying to solve Linux issues, since I’m still relatively new to it. Server audits on the other hand...*shudder*
Playing guitar is my biggest passion. Collecting records is also a favorite hobby. My fiancée and I are planning on doing some camping in the area as well as in Colorado.
Coffee. Black, and enough to give a horse heart palpitations. Usually until around 1PM when I switch to iced tea to take the edge off.
Star Wars about 98% of the time. I’ve been hooked on the original trilogy, books, and the video games since I was about 10. I have been known to binge watch Star Trek: The Next Generation for days at a time though.
I’ve been exposed to something new almost every day since I started here. There’s a lot of software and concepts that I didn’t know existed until I came on board, and adapting to it has been a fun challenge.