Choose IT Operations management by Lunavi for a complete solution that ensures your servers and applications remain stable, available, and functioning at high performance levels. Dedicated Project Managers and support staff facilitate regular communication, updates, and any preferences for operations like update windows, patch versions, or AV tools.
ITOM services include:
Lunavi can manage as much or as little of your IT operations as you require, billing based on the number of systems in scope or as a percentage of your monthly cloud spend.
You can also choose all-inclusive IT Operations management for your cloud environment for a complete solution that ensures your servers and applications remain stable, available, and functioning at high performance levels.
Wherever you host your IT applications, we can help manage them, with a certified staff of VMware and Azure experts ready to take time-consuming server management tasks off your hands. All-inclusive IT Operations services include the following managed services components for your cloud environment:
Ready to spin up some new VMs? We’ll take care of that for you, deploying your virtual server within your environment and configuring it based on your requirements for vCPU, memory, and attached storage.
System configuration also includes the installation of a base operating system as specified, updating and patching the OS, and applying industry best practices for security and server configuration. Your new server will be security hardened and ready to use.
Our 24/7 Global Service Center monitors your system and escalates any potential issues to your contacts and our engineering staff if something is affecting the health of your Windows or Linux servers.
Monitoring is performed based on configurable thresholds for the following items:
Whenever your servers have new patches available, patch management services from Lunavi include their installation and verification.
Patching windows and any required reboots are coordinated with the customer throughout the patch implementation process. You’ll be notified a minimum of one week in advance of any upcoming patch installations and can opt-out or change the maintenance timing.
When possible, Global Service Center administrators will also perform a snapshot of your VM prior to patching.
Comprehensive server management includes several of the above services such as OS patching and system monitoring. It also adds the following services, representing a significant value over purchasing each managed service individually:
If you do not have your own backup or anti-malware solution for Lunavi to manage on your behalf, you must purchase them in addition to your IT Operations and cloud services.
Maintain network security with managed firewall services as part of your IT Operations service package. Our staff will deploy and provide ongoing management and monitoring of your virtual or physical firewall solution, whether they are used in a cloud environment, at a Lunavi facility, or on your premises.
Supported firewalls include:
Now we're down to maybe two tickets a month. We're less reactionary and have way fewer fires to put out now that we are a managed services client of Green House Data.
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