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Managed Services

IT Operations Management

Wherever you host your IT applications and services, Lunavi can handle the day-to-day management of your infrastructure to ensure stability and performance of your critical IT assets.
request a call

IT Operations Management

Wherever you host your IT applications and services, Lunavi can handle the day-to-day management of your infrastructure to ensure stability and performance of your critical IT assets.
request a call

Server Management for Your Cloud Environment

Choose IT Operations management by Lunavi for a complete solution that ensures your servers and applications remain stable, available, and functioning at high performance levels. Dedicated Project Managers and support staff facilitate regular communication, updates, and any preferences for operations like update windows, patch versions, or AV tools.

ITOM Services Include:

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System Deployment

Initial setup with your desired configuration, operating system, and security hardening.

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Monitoring & Notifications

24/7 system monitoring from our Global Service center with customized threshold alerts.

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Server & Device Patching

We'll install and verify new patches for your server configuration.

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Server Management

Comprehensive ITOM services include backup, anti-malware, identity management, and more.

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Firewall Management

Lunavi staff deploys and manages your virtual or physical firewall solution.

System Deployment

Initial setup with your desired configuration, operating system, and security hardening.

Monitoring & Notifications

24/7 system monitoring from our Global Service center with customized threshold alerts.

Server & Device Patching

We'll install and verify new patches for your server configuration.

Server Management

Comprehensive ITOM services include backup, anti-malware, identity management, and more.

Firewall Management

Lunavi staff deploys and manages your virtual or physical firewall solution.

Hear From a Human

Better Support for Your ITOM

We're here to keep your technology up at running round-the-clock. Our 15 Minute Hear from a Human guarantee means you'll never wait on a response.
  • 24/7/365 phone or email support access for all customers
  • Troubleshooting, helpdesk, and problem resolution
  • Support coverage for a wide range of platforms and services
Our Support Promise

Lunavi can manage as much or as little of your IT operations as you require, billing based on the number of systems in scope or as a percentage of your monthly cloud spend.

You can also choose all-inclusive IT Operations management for your cloud environment for a complete solution that ensures your servers and applications remain stable, available, and functioning at high performance levels.

ITOM for Lunavi Hosted Cloud or Microsoft Azure

Wherever you host your IT applications, we can help manage them, with a certified staff of VMware and Azure experts ready to take time-consuming server management tasks off your hands. All-inclusive IT Operations services include the following managed services components for your cloud environment:

System Deployment and Configuration

Ready to spin up some new VMs? We’ll take care of that for you, deploying your virtual server within your environment and configuring it based on your requirements for vCPU, memory, and attached storage.

System configuration also includes the installation of a base operating system as specified, updating and patching the OS, and applying industry best practices for security and server configuration. Your new server will be security hardened and ready to use.

Monitoring and Notifications

Our 24/7 Global Service Center monitors your system and escalates any potential issues to your contacts and our engineering staff if something is affecting the health of your Windows or Linux servers.

Monitoring is performed based on configurable thresholds for the following items:

  • Server up or down state
  • CPU usage
  • Disk usage
  • Disk performance
  • Memory usage
  • Network interface errors
  • Network utilization
  • Windows Service availability

System Patching

Whenever your servers have new patches available, patch management services from Lunavi include their installation and verification.

Patching windows and any required reboots are coordinated with the customer throughout the patch implementation process. You’ll be notified a minimum of one week in advance of any upcoming patch installations and can opt-out or change the maintenance timing.

When possible, Global Service Center administrators will also perform a snapshot of your VM prior to patching.

Server Management

Comprehensive server management includes several of the above services such as OS patching and system monitoring. It also adds the following services, representing a significant value over purchasing each managed service individually:

  • Backup management
  • Anti-Malware
  • Portal access to Configuration Manager
  • Storage management
  • Active Directory management
  • DNS management
  • Helpdesk services

If you do not have your own backup or anti-malware solution for Lunavi to manage on your behalf, you must purchase them in addition to your IT Operations and cloud services.

Firewall Management

Maintain network security with managed firewall services as part of your IT Operations service package. Our staff will deploy and provide ongoing management and monitoring of your virtual or physical firewall solution, whether they are used in a cloud environment, at a Lunavi facility, or on your premises.

Supported firewalls include:

  • VMWare vShield and NSX Edge
  • Azure Firewall
  • pfSense
  • SonicWALL
  • Cisco ASA
  • Juniper
  • Fortinet FortiGate
  • Sophos XG and Virtual Security Appliance
Now we're down to maybe two tickets a month. We're less reactionary and have way fewer fires to put out now that we are a managed services client of Green House Data.
Pamela Downing, COO

The Lunavi Difference

A Partner, Not Just a Vendor

Clients trust Lunavi to help navigate complex technology problems because we care about your team and growth.

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Anywhere Along Your IT Journey

Lunavi is uniquely prepared to guide you at any stage of digital transformation, from data center to DevOps.

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Committed to Community

From industry meet-ups to green energy generation, we invest in our employees, communities, and planet.